FAQ

General Enquiry

Every Millimuse fragrance complies with IFRA (International Fragrance Association) standards. They are also free from alcohol and parabens.

Our diffusers use our own fragrance formulation, blended in Singapore from premium oils sourced from the houses behind the world's luxury brands. Two things usually go wrong with most reed diffusers: the scent fades after a week, or the solution evaporates too fast. Both come down to the quality of the reed base, so we developed and tested ours to solve for both, giving you a scent that holds and lasts.

Every fragrance at Millimuse is IFRA-compliant, alcohol- and paraben-free, and safe around kids and pets.

Yes. All Millimuse fragrances are IFRA-compliant so they're safe to use in homes with children and pets. As with any fragrance product, keep bottles and reeds out of reach and avoid direct contact or ingestion.

We operate a studio at 67 Ubi Road 1 #06-13, Oxley Bizhub 1, Singapore 408730. We have the full range of scents and products are available for on-site viewing and purchase. Welcome to drop by to experience!

Here’s where you can find us.

Yes, you can buy on the spot. Since we're a small team and sometimes out for projects, we ask that you message us ahead on WhatsApp to confirm we're in before you head down.

Orders & Payment

We accept major credit cards (Visa, Mastercard, Amex), and QR payment PayNow at checkout.

If your order hasn't been packed or shipped yet, we'll do our best to help. Message us as soon as possible on WhatsApp with your order number. Once an order has been dispatched, we're unable to change or cancel it.

Yes. We work with businesses on corporate gifting and bulk orders, with or without a custom scent created for your brand. Email us at hello@millimuse.com and we'll recommend something to suit your needs.

Yes. We provide ambient scenting for spaces like hotels, retail, offices and events, from signature scent design to installation and ongoing maintenance. Visit our Space Scenting page or email hello@millimuse.com to start a conversation about your space.

Local Shipping & Delivery

Standard Courier Delivery at $1.90 for orders below $80 or Free local shipping for orders above $80. (3 - 4 working days)
Next Working Day Express at $20. Option available at checkout.
Self-Pickup at our Studio located at Oxley Bizhub. (Usually ready within 24 hours)
Purchase directly over at our Studio located at Oxley Bizhub. (Notification of visiting time frame required)

If same day delivery is required, you can arrange on your end Grab delivery / Lalamove / Uparcel etc. and coordinate with us on the pickup timing. Or you can reach out to us and we can arrange on your behalf based on the rates that is provided by the 3rd party delivery platforms.

Yes. We have free local shipping for orders $80 and above. For orders below $80, it is $1.90 for local courier delivery or free self-pickup from our studio is possible.

Online orders will be processed within 1-2 working days, and it takes 1 -3 working days for local shipping.

Orders may experience delays if there is a high volume of orders during seasonal periods or holidays. We seek your kind understanding as we will try our best to process them ASAP.

Working days for processing of orders are Mondays-Fridays.

Working days and hours for courier delivery are Mondays - Saturdays, 9AM - 10PM. Deliveries will be made anytime within these times. If the shipping day falls on a Public Holiday, delivery service will resume the next working day. For office addresses, the delivery company usually plans for delivery before 6pm on a best-effort basis.

Working days and hours for courier delivery are Mondays - Saturdays, 9AM - 10PM. Deliveries will be made anytime within these times. If the shipping day falls on a Public Holiday, delivery service will resume the next working day. For office addresses, the delivery company usually plans for delivery before 6pm on a best-effort basis. Should the parcel fail to be delivered, there will be 1 re-delivery attempt. Should the recipient be unreachable by phone, email or SMS after failed delivery attempts, the parcel will be returned to us. Re-delivery can be arranged again with a courier fee of $2.50.

If same day delivery is required, you can arrange on your end Grab delivery / Lalamove / Uparcel etc. and coordinate with us on the pickup timing. Or you can reach out to us and we can arrange on your behalf based on the rates that is provided by the 3rd party delivery platforms.

If next day delivery is required, option is available for selection when checking out.

We deliver islandwide, with the exception of restricted areas that include: Changi Airport, Alps Ave, Jurong Island.

NOTE: The website would not be able to filter out the postal codes for these restricted areas at the moment. If order is placed with delivery address to the above restricted areas, we would contact you to request for an alternative delivery address.

Item will be ready for pickup usually in 24 hours.

You will be informed via the email address that you provided during the checkout.

Alternatively, you can contact us via WhatsApp to check if you require it urgently.

Do note we're closed on Saturdays, Sundays and PH.

International Shipping

We currently ship to Malaysia. If your country isn't listed at checkout, message us and we'll see what we can arrange.

International shipping rates are calculated at checkout based on your destination and order weight.

International orders typically arrive within 7–14 working days after dispatch, depending on destination and customs clearance.

Any import taxes, duties or customs fees are set by the destination country and are the responsibility of the recipient. These aren't included in our prices or shipping charges, so we'd recommend checking your local rules before ordering.

Fragrance products contain oils that some countries classify as restricted for air freight. Where required, we prepare an MSDS (Material Safety Data Sheet) for your shipment to clear customs. If there's any restriction affecting your destination, we'll let you know before processing your order.

Returns & Refunds

We're sorry if that happens. Message us at hello@millimuse.com or on WhatsApp within 7 days of receiving your order, with your order number and a photo of the issue. We'll arrange a replacement or refund as quickly as we can.

For hygiene and safety reasons, we're unable to accept returns or exchanges on opened fragrance products. Unopened items in their original condition may be exchanged to another item within 14 days. Contact us first to arrange it.

All products are sold as is, and refunds are issued only on a case-by-case basis. Where a refund is approved, it's made to your original payment method. You'll be refunded automatically within 10 business days of confirmation. Do note it can take additional time for your bank or card provider to process and post the refund on their end.